Privacy Policy – Casa Orilla Galápagos
At Casa Orilla Galápagos, we are committed to protecting the privacy and personal data of our guests, website visitors, and partners. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Organic Law on the Protection of Personal Data (LOPDP) in Ecuador, in force as of 2025.
1. Data Controller
Casa Orilla Galápagos
Puerto Ayora, Santa Cruz, Galápagos, Ecuador
Email: info@casaorillagalapagos.com
Phone: +593 999 480 859
Casa Orilla is the data controller for the purposes of this policy.
2. Personal Data We Collect
– Full name
– Contact information (email, phone number, address)
– Booking details (stay dates, preferences, payment status)
– Identification documents when required by law (e.g., passport)
– IP address and usage data (when visiting our website)
– Feedback or communication submitted via forms or messages
3. Legal Basis for Processing
We process personal data based on the following legal grounds:
– Consent provided by the user
– Execution of a contract (e.g., reservation, payment)
– Compliance with legal obligations (e.g., immigration or tourism regulation)
– Legitimate interest (e.g., improving services, security monitoring)
4. How We Use Your Data
– To confirm and manage reservations
– To provide personalized guest service
– To comply with legal requirements of Ecuadorian tourism and tax authorities
– To send service-related communications
– For marketing purposes, only with explicit consent
– To improve our website and service experience
5. Data Retention Period
We retain personal data only as long as necessary for the purposes stated above and in accordance with Ecuadorian legal requirements. Booking records may be retained for up to 7 years for accounting and audit purposes.
6. Sharing Personal Data
We do not sell or rent your personal data. We may share data with:
– Service providers (e.g., payment processors, reservation systems)
– Ecuadorian authorities when required by law
– Legal advisors and auditors as needed
7. Your Rights Under Ecuadorian Law
Under the LOPDP, you have the right to:
– Access your personal data
– Request correction or deletion
– Object to or limit processing
– Withdraw consent at any time
– File a complaint with the Superintendencia de Protección de Datos Personales (Data Protection Authority in Ecuador)
8. Cookies and Tracking Technologies
Our website may use cookies and analytics tools to enhance user experience and monitor performance. Users can manage cookie preferences through their browser settings.
9. Data Security
We apply technical and organizational measures to ensure the security of personal data, including:
– Encrypted communication (HTTPS)
– Access controls and authentication
– Secure data storage and backups
10. International Data Transfers
If your data is transferred outside of Ecuador, it will only be done to countries with adequate protection levels or under contractual safeguards in accordance with Ecuadorian data protection law.
11. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website. Significant changes will be communicated directly when appropriate.
12. Contact Us
For any questions or to exercise your rights regarding your data, please contact:
Email: info@casaorillagalapagos.com
Phone: +593 999 480 859
